Overtourism is a significant problem for many of the world’s most popular destinations. In the summer of 2017, the issue of overtourism came to a boil with many media outlets questioning – what can be done about overtourism? The problem was (and is) immediate and seemed to have come upon us suddenly - almost by surprise. Of course, overtourism wasn't a surprise. Like many feedback loops in systems, the problem of overtourism had been building in the tourism system for a long time before it was noticed by the...

04 June, 2018 /

The Orinoquia region of Colombia is experiencing an incredible renaissance. After years of civil war, peace has come to their region and tourism is growing. Getting to know this region has been a great pleasure. One of my favorite stops on the road from Yopal to Villavicencio is Asadero Las Vegas. This place has great grilled meats popular in Los Llanos but it is the great customer service and enthusiasm of the staff that impressed me the most. Our servers were friendly and welcoming and happy to share a...

25 February, 2018 /

We came to their village and they welcomed us with warm smiles and simple gifts; Flowers, tea, tasty snacks. The head of the community spoke words of friendship and we walked through the village, the Annapurna range in the distance. We stopped by a well and spoke to the young people, collecting water for the evening meal. We were sharing our evening meal with a small group of families. After dinner, they brought out their iPhone and wireless speakers and played an eclectic mix of traditional Nepalese songs...

06 October, 2017 /

2017 is the International Year of Sustainable Tourism for development. Sustainable tourism is being touted as an important tool in development. Why tourism? The United Nations gives 5 reasons: Tourism can create inclusive and sustainable economic growth Tourism can increase inclusiveness, employment and contribute to poverty reduction Tourism can contribute to resource efficiency, environmental protection and reducing climate change Tourism can help us appreciate cultural values, diversity and heritage and Tourism can lead to greater mutual understanding, peace and security. But introducing or increasing tourism doesn’t automatically create these...

22 March, 2017 /

From a marketing perspective, the answer to “where do I start?” is always with your target market. For many small tourism businesses that can be a hard thing to do – after all – your product is right there in front of you – and it is beautiful. Over summer I had the great pleasure of visiting tourism product in the area of San Juan de Arama in the Meta region of Colombia. As the ink dries on the peace treaty that ends the war in Colombia, the people...

01 October, 2016 /

There is an excitement about the power of social entrepreneurship. Unleashing the power of entrepreneurial thinking on social problems provides “out of the box” solutions  after years of "standard" responses these challenges. However, some of the most vocal advocates for social entrepreneurship only extoll the virtues of scalable solutions and game-changing approaches. There is more to social enterprise than a few large organizations and I want to take a moment to celebrate social entrepreneurs that are working in their own small corners of the world, making real and positive change...

06 July, 2016 /

The rise in "Local" is making an impact. One of the three big trends shapingmarketing today - So Mo Lo ( Social, Mobile and Local), "local" tends to be an afterthought in conversations that focus on the rise of mobile and the impact of social networking and marketing. But "local" is a big deal to tourism marketing and is changing the way the industry does business. The focus on local has a couple of great benefits for tourism: Local product and services build a "sense of place". "Local" tends...

28 May, 2015 /

"A brand is no-longer what we tell consumers it is. It is what consumers tell each other." Scott Cook - Founder of Intuit. While Cook's experience as a software developer may seem far removed from tourism, this insight is having profound impact on Destination Marketing. At a time when destination branding is becoming more important, there is a greater realization that branding is not just a function of "Promotion" - great advertising, PR, online advertising, etc -  another of the 4 P's of marketing is taking its place in...

26 May, 2015 /

The idea that tourism is a system has been around for a while. Morrison and Mill wrote the first edition of The Tourism System in 1985 - and they weren't the first to recognize the concept. Since then there have been advances - Louise Twining Ward - added that tourism was a Complex and Adaptive System and Noel Scott and his colleagues have done great work on understanding the dynamics within these networks. So - if we know its a system - why don't we treat it like one ?...

22 May, 2015 /

So what do the destinations of the future look like ? It's a great question. Too often it seems that as destinations become more popular - they become less appealing. We love our destinations to death. That is why it is great that DMO managers are stepping up and engaging in the planning, developing and management of their destinations. No-longer are DMOs just promoting their destinations - they are actively involved in "product development" and "destination experience". DestinationNext, DMAI's strategic planning initiative, highlights DMOs important role in creating the destination communities of the...

20 May, 2015 /
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