Who is tourism for? For the longest time, the answer for this question has been it is for the traveler. Tourism has oriented itself to the satisfaction of travelers’ desires with the general idea that the customer is right, and their needs must always take precedence. After all – they are paying for the travel – right? But one of the clear trends from the pandemic reset is that many destinations are rethinking their response to this question. The emerging answer is that tourism is for the benefit of...

11 September, 2021 /

So what do the destinations of the future look like ? It's a great question. Too often it seems that as destinations become more popular - they become less appealing. We love our destinations to death. That is why it is great that DMO managers are stepping up and engaging in the planning, developing and management of their destinations. No-longer are DMOs just promoting their destinations - they are actively involved in "product development" and "destination experience". DestinationNext, DMAI's strategic planning initiative, highlights DMOs important role in creating the destination communities of the...

20 May, 2015 /

"Sustainability" has been described as one of the most "jargony-ist" words of recent times. Because I talk about sustainability a lot, I get this feedback from everyone - students, hoteliers, tour operators and DMOs.  I agree ! The word "sustainability"  is used way too frequently and too carelessly - and it's too bad - because lost in the "I'm so over this word - sustainability" attitude is the important fact that DMOs are important agents of sustainability. Imagine working to make the destination the best place it could be -...

15 May, 2015 /

At a recent conference one of the speakers reminded the audience that tourism takes place at the acquiescence of the community. I thought the statement was eloquent and expressed an important idea...

10 August, 2014 /